Managed Application Services for Healthcare IT

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Reliability and Performance Without the Burden of Management

Healthcare organizations rely on complex, mission-critical systems — from PACS and VNAs to DICOM routers and HL7 integration engines — that demand 24/7 reliability.
At VIOGENX, we take on the technical and operational responsibility of managing these systems so your teams can focus on what matters most: patient care.

Our Managed Imaging & Integration Services deliver proactive monitoring, lifecycle management, and expert support for your clinical IT environment.

⚙️ Managed IT Healthcare & Integration Services

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What We Manage

VIOGENX provides complete lifecycle management and technical oversight for your most essential healthcare IT platforms:

🩻 PACS (Picture Archiving and Communication Systems)

Application administration, performance tuning, and version upgrades.

🧠 VNA (Vendor Neutral Archive)

Storage optimization, DICOM index management, and migration strategy support.

🔗 DICOM Routers & Workflow Engines

Configuration, monitoring, and error remediation for routing and modality connectivity.

🧩 HL7 Integration Engines

Interface maintenance, message troubleshooting, and cross-system mapping for EMR, RIS, and HIS connectivity.

☁️ Cloud & On-Prem Infrastructure

Hybrid environment support for imaging, data archiving, and integration engines.

Each system is managed according to your operational requirements, security policies, and compliance mandates — ensuring uptime, data integrity, and audit readiness.

Why Choose Viogenx Managed Services

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1. Healthcare-Specific Expertise
Unlike general IT firms, Viogenx was built by healthcare engineers and clinicians who understand the clinical impact of downtime and latency.

2. End-to-End Ownership
We manage the full stack — application, database, OS, and infrastructure — eliminating finger-pointing between vendors or departments.

3. Predictable Costs, Measurable Value
Our managed service model stabilizes your IT budget, reduces emergency spend, and extends system life through proactive optimization.

4. Compliance & Trust
Every service is delivered under HITRUST-aligned and HIPAA-compliant processes with secure audit trails and traceability.

5. Seamless Integration with Your Team
We operate as an extension of your IT and clinical support teams, collaborating transparently through ticketing, reporting, and regular performance reviews.

Our Services Include

Application Management
– Day-to-day administration, user management, configuration control, and system health checks.

Monitoring & Performance
– Real-time system monitoring with proactive alerts, log review, and incident response.

Maintenance & Patching
– Scheduled maintenance, version control, and software updates following vendor and ITIL standards.

Data Integrity & Backup Validation
– Verification of DICOM studies, HL7 transactions, and scheduled data validation to prevent loss or corruption.

Security & Compliance
– Implementation aligned with HIPAA, HITRUST, and organizational cybersecurity frameworks.

Change Control & Documentation
– Detailed change management, SOPs, and governance documentation for every update.

Vendor Coordination
– Liaison with PACS, VNA, and integration vendors for escalations, patches, or version support.

Service Model Options

Viogenx offers flexible engagement models to fit your organization’s size, resources, and operational maturity.

Full Managed Service
– Viogenx owns complete responsibility for designated applications and integration layers, including administration, monitoring, and vendor coordination.

Co-Managed Service
– We collaborate closely with your internal IT team, sharing roles for monitoring, support, and change management — providing the expertise you need while empowering your staff.

Advisory & Oversight
– Our senior consultants provide governance, performance audits, and vendor oversight for organizations that manage applications in-house but seek expert validation and strategy alignment.

VIOGENX